Reference

Taking a Break from Your luck678 Account

If you want to step away — for a week, a month, or longer — we have account pause and exclusion tools built into your profile.

Account PauseFull ExclusionCooling-Off PeriodSupport Assisted Exit
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luck678 Taking a Break from Your luck678 Account
HOW WE HANDLE IT

Our Approach to Account Exclusions

We take exclusion requests seriously. Once an exclusion is active, we do not reverse it during the selected period — that boundary is there for a reason. Here is how we make the process reliable.

Verified Request Process

Every exclusion request is matched to your account ID before it activates. We confirm the change by sending a notification to your registered contact details.

Marketing Opt-Out Included

When your exclusion is active, promotional messages — including any wallet-linked offers via DANA, OVO or GoPay — are paused automatically for that period.

No Early Reversal on Long Exclusions

If you choose a period of 30 days or more, we do not lift the restriction early. Short cooling-off periods can be reviewed at expiry through your account settings.

Pending Balance Handling

Any cleared balance in your account at the time of exclusion remains yours. Contact support to arrange a withdrawal to your linked e-wallet before the restriction fully closes access.

luck678 How Account Exclusion Works on luck678

How Account Exclusion Works on luck678

Account exclusion means we restrict your access to the luck678 lobby — including slots, live casino tables, and the sportsbook — for the period you choose. A short cooling-off period blocks your account for a set number of days. A longer Account closure closes access for months or permanently, depending on your choice. During any active exclusion, marketing messages to your registered

contact are also stopped. You can start the process through your account settings or by contacting our Indonesia support team directly. Availability depends on local law and eligible regions.

GETTING HELP QUICKLY

Support Paths During Exclusion

Reaching us while setting up or reviewing an exclusion is straightforward. Choose the channel that works best for your situation and we will confirm the action on our side.

Live Chat Open the chat widget inside your account and ask our team to apply a cooling-off period or full exclusion. We confirm the change before closing the session.
Email Support Send your exclusion request to our support address from your registered email. Include your account username so we can verify and process it without delay.
Account Settings Path Log in, head to Account Settings, then select Responsible Play. From there you can choose the pause length or request a permanent exclusion without contacting support.

Exclusion Terms You Should Know

These are the terms that come up most when setting up or reviewing an account exclusion. Each definition is kept short and plain so you know exactly what each option does.

What is a cooling-off period?

A short temporary block on your account, typically a few days to a few weeks. Access resumes automatically when the period ends unless you extend it.

What does permanent exclusion mean?

A permanent exclusion closes your account with no fixed end date. Reinstatement is not automatic and requires a formal review process through our support team.

What is a voluntary account pause?

A voluntary pause is a self-selected break you set from your own account settings. It differs from exclusion because you choose the exact start and end dates yourself.

What does marketing suspension mean in this context?

When your exclusion is active, all promotional communications linked to your account — including e-wallet offers — are stopped for the duration of that restriction period.

What is a pending balance in an excluded account?

Any funds already cleared in your account wallet when exclusion activates. These remain yours and can be withdrawn to your DANA, OVO or GoPay wallet via support.

What does account verification mean at exclusion?

Before we apply any exclusion, we confirm your identity against the account record. This stops third parties from triggering an exclusion on your account without your knowledge.

Common Questions About Account Exclusion

Below are the questions we see most often when someone is thinking about pausing or closing their account access. Each answer reflects how the process actually works on luck678.

Log into your account, go to Account Settings, and select the Responsible Play section. Choose your preferred exclusion length and confirm. Our system applies it immediately after verification.

Yes. Any cleared funds remain in your account wallet. Contact our live chat or email support to request a withdrawal to your DANA, OVO or GoPay account before full access closes.

No. Once your exclusion is active, we stop all marketing to your registered contact. This includes any wallet-linked offers and sportsbook promotions for the full exclusion period.

Not automatically. Exclusions of 30 days or more are fixed for the chosen period. If you need to discuss your situation, contact our support team and we will explain the review steps.

Yes. An active exclusion blocks access to the full lobby — slots, live casino tables, crash games like Aviator, and the sportsbook, including Liga 1 and European football markets.

Your account record is retained in line with our data practices and applicable local law. We do not delete records linked to pending transactions or compliance requirements. Contact support for details.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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